Connect the tools you already rely on
We connect your systems to the third-party services you already rely on, from CRMs to payment processors, with reliable error handling and monitoring built in.
Overview
Most businesses run on a genuine patchwork of tools, a CRM, a payment processor, shipping providers, marketing platforms, that all need to communicate reliably with each other and with your core systems. Each of these integrations carries its own specific quirks, authentication approach, and failure modes, and treating every integration as an interchangeable, generic task tends to produce integrations that work fine in testing but reveal subtle bugs once they encounter real-world edge cases the third-party's documentation didn't fully anticipate.
We build and maintain custom integrations with the specific attention each third-party service's actual behavior genuinely warrants, including webhook infrastructure for real-time synchronization rather than inefficient polling, and resilient error handling, retry logic, circuit breakers, fallback behavior, that contains the impact of external outages rather than letting them cascade into your own system's failure.
This includes secure credential management for API keys and OAuth tokens, and comprehensive monitoring specifically for integration health, so issues with any connected service surface quickly through proper alerting rather than being discovered reactively once a downstream business process has already visibly failed. The goal is connective infrastructure between your systems and the external services your business depends on that's genuinely reliable, not a collection of fragile, one-off connections held together by hope.
What we build
Reliable connective tissue between your systems and the external services your business depends on.
Custom API Integrations
Every third-party API has its own conventions, authentication approach, rate limits, and quirks, and building a reliable integration means genuinely understanding these specifics rather than treating every API integration as an interchangeable, generic task. We build custom integrations with CRMs, payment processors, shipping providers, and any other service your business depends on, taking the time to understand each specific API's actual behavior, documented or otherwise, rather than assuming it works exactly like the last API we integrated with. This attention to each integration's specific reality is what prevents the subtle bugs that emerge when an integration is built based on assumptions rather than genuine testing against how the third-party service actually behaves in practice, including the edge cases its documentation doesn't always cover clearly.
Webhook & Event Handling
Repeatedly polling a third-party API to check for changes is inefficient and introduces real latency, your system only learns about a change whenever it next happens to check, which could be seconds or minutes after the change actually occurred depending on your polling frequency. We build and maintain webhook listeners that let external services notify your systems immediately when relevant events occur, keeping your data genuinely synchronized in near real time rather than on a polling delay. This requires building reliable webhook infrastructure, handling the potential for duplicate or out-of-order events, verifying webhook authenticity to prevent spoofed requests, and processing events idempotently, since a webhook implementation that assumes every event arrives exactly once, in exact order, tends to produce subtle bugs the moment reality doesn't match that assumption.
Resilient Error Handling
A third-party service going down or degrading is genuinely outside your control, but whether that outage cascades into a broader failure of your own system is entirely within your control, and depends entirely on whether resilient error handling was actually built into the integration from the start. We implement retry logic with appropriate backoff strategies, circuit breakers that stop hammering a struggling service and instead fail gracefully, and fallback handling that keeps your core application functional even when a specific integration is temporarily unavailable. This resilience engineering is what separates an integration that contains external failures gracefully from one that turns a third-party's bad day into your own system-wide outage.
How we build integrations that handle third-party reality, not just documentation
A process built around each integration's specific real-world behavior, not generic assumptions.
- 01
API Behavior Investigation
We study the specific third-party API's actual documented behavior and, where possible, test against it directly, since building an integration purely from documentation without genuine testing tends to miss real-world edge cases and quirks that only surface through actual usage.
- 02
Integration Architecture Design
We design the integration architecture including authentication handling, data mapping between systems, and whether webhooks or polling genuinely fit the specific use case, based on what the third-party service actually supports well versus poorly.
- 03
Core Integration Build
We build the core integration logic, implementing proper secrets management for credentials and structuring data transformation to handle the third-party's actual response formats, including edge cases and inconsistencies documentation doesn't always cover.
- 04
Resilience & Error Handling Implementation
We implement resilient error handling specifically calibrated to this integration's failure modes, including retry logic, circuit breakers, and fallback behavior that contains the impact of a third-party outage rather than letting it cascade further.
- 05
Monitoring & Alerting Setup
We set up monitoring and alerting specifically for this integration's health, ensuring issues surface proactively through your team's actual monitoring tools rather than being discovered only when a downstream process visibly fails.
- 06
Testing & Ongoing Integration Support
We test thoroughly against realistic scenarios, including the third-party service's actual failure modes where we can simulate them, then support the integration post-launch as the third-party's API itself potentially evolves over time.
Integration technology stack
We integrate with a wide range of third-party platforms and protocols.
Frequently Asked Questions
Yes, we integrate CRMs, payment processors, shipping providers, and virtually any service that exposes a usable API, drawing on experience across a genuinely wide range of common and less common third-party platforms businesses actually rely on.
Yes, we implement retry logic, circuit breakers, and fallback handling so a third-party outage or slowdown doesn't cascade into your entire system failing, containing the impact of external issues you genuinely can't control.
Yes, we build and maintain webhook listeners that keep your systems synchronized with real-time events from external services, ensuring your data stays current without needing to repeatedly poll external APIs for changes.
Most integrations take 2 to 4 weeks depending on the complexity of the third-party API's documentation quality and the depth of data synchronization required, with poorly documented or unusually structured APIs naturally taking longer to integrate correctly.
Yes, we securely manage API keys, OAuth tokens, and credentials using proper secrets management practices, ensuring sensitive integration credentials aren't exposed in code repositories or handled carelessly in ways that create real security risk.
Yes, we implement comprehensive logging and monitoring specifically for integration health, so you can quickly identify and resolve issues with any connected service rather than discovering a broken integration only once a downstream business process visibly fails.
Yes, we can build a unified integration layer connecting multiple third-party services to your core systems consistently, rather than each integration being built as an isolated, one-off connection with its own inconsistent patterns and error handling.
Yes, we regularly step in to fix or rebuild integrations that are failing intermittently or have broken due to changes on the third-party service's end, starting with diagnosing the actual root cause before proposing a fix rather than guessing at what's wrong.
Other Backend & API Development Services
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